Refund policy

Exchange & Return Policy

At ÊTRE, we want you to feel completely confident with your purchase.

Exchange & Return Window
You may request an exchange or return within 48 hours of receiving your order.

Item Condition
All exchange and return requests are subject to inspection upon receiving the item at our headquarters. The item must be returned in its original condition, unworn and unused, with all original tags, accessories, packaging, and any other accompanying details intact.

If the item does not meet these conditions, the exchange or return request may be declined.

Exchange
For exchanges, the replacement item will be processed once the returned item has been received and successfully inspected at our headquarters.

Return Shipping Costs
For returns, the customer is responsible for all shipping and collection costs, including the cost of delivering the item back to ÊTRE and any applicable return shipping fees.

Please note that any return or exchange is only considered confirmed after the item has been received and inspected by our team.